Chesterfield Centre, S. L. (hereinafter, the “Data Controller”) processes the personal data of users of the trymadrid.com website in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).

Data Controller

Identity: Chesterfield Centre, S. L.
Tax Identification Number (CIF): B28877611
Address: Avda. Lazarejo, 81, Las Rozas de Madrid (28232), Madrid, Spain
Contact email: info@trymadrid.com

Data We Collect and Purposes of Processing

Registration and subscription form: first name, surname, email address, telephone number, postal address and payment details. Purpose: to manage user registration, process subscription payments, grant access to restricted content and send communications related to the contracted service.

Contact form: name, email address and message. Purpose: to respond to user enquiries.

Browsing data: IP address, browser type, pages visited and time spent on the website. Purpose: statistical analysis and website improvement. This information is collected through cookies (see the Cookies section below).

Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

• Performance of a contract: when the user purchases a subscription.

• User consent: when the user submits a contact form or consents to the use of cookies.

• Legitimate interests of the Data Controller: for maintaining and improving the website.

Recipients

Personal data may be disclosed to the following parties:

• Payment gateways: to process subscription transactions.

• Web hosting providers: where website data is stored.

• Public authorities: where disclosure is required by law.

No international transfers of personal data are made outside the European Economic Area, unless the hosting or payment provider operates in third countries where appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision adopted by the European Commission.

Data Retention Period

Personal data will be retained for as long as the contractual relationship remains in force (while the subscription is active). Once the relationship ends, the data will be restricted from processing and retained for the period required by law to address potential liabilities (generally five years), after which it will be deleted.

Data collected through the contact form will be retained for as long as necessary to resolve the enquiry and for a maximum period of one year.

User Rights

Users may exercise the following rights at any time by emailing info@trymadrid.com and attaching a copy of their identity document:

• Right of access to their personal data.

• Right to rectification of inaccurate data.

• Right to erasure of their data.

• Right to object to processing.

• Right to restriction of processing.

• Right to data portability.

If users believe their rights have not been properly addressed, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.